I only gave 1 star because there wasn't a 0... Absolute disgrace of a company you are... The way you have treat my son after he spent over £300 on T-shirts for him to receive an empty unzipped flannels bag... Reported it for them to say they had CCTV of it being packed etc...you are Liars... There are some dodgy goings on in this company and you are prepared to take that money off a 20yr old ...I'm so angry and so upset for my son..I stood there and watched him open a parcel that contained an empty unzipped black flannels bag because I couldn't believe how light it was....I have never in my life witnessed that...I work for a very reputable retail company and would never treat customers like that...you acknowledged the weight of the parcel was inconclusive and that it was likely the items had gone missing in transit as the parcel had been retaped...now you are basically accusing my son of deception... Shame on you!!! Order from this company at your own risk because we will never order from them again!!!!