Sneaky and underhand tactics - shame on you. I’m absolutely shocked that Flannels try and palm customers off with gift vouchers instead of refunding the original payment method when returning an item, you have to pay your own postage and returns (even when ordering nearly £1000 of items) which is bad enough but it’s something else when instead of refunding your returns or unfulfilled services, they try and fob you off with vouchers off future purchases. I wish I’d read the other 1 star reviews here first because it sounds like this isn’t an isolated case, and is common practice for Flannels. I knew the service was going to be shoddy after paying £9.99 for next day delivery and after waiting days with no order updates I get an email saying sorry for the delay here’s a free delivery code for next time you order. I bought 4 items totalling nearly £1000, and returned one of the items (£179) because it didn’t match the photograph. One day later Flannels accepted the return but to my surprise tried to palm me off with a gift voucher instead of a refund?! What’s that all about? I shop on the majority of high end retail websites and NONE of them try this sneaky way of avoiding a refund - not only is it sly, I’m pretty sure it’s actually against Distance Selling Regulations. I’d think twice about buying expensive clothing from this retailer - unlike other retailers Flannels purposely make it difficult to return your items. They don’t include the returns form in your delivery, they hide it deep linked within their website, and if you manage to figure it out and find it then when you do return your item (at your own cost) like me could be lumbered with a credit note. I’ve contacted customer services, if turns out to be an error I’ll maybe change my opinion but until then all I can say is terrible form, terrible standards - and I’m sure you’ll agree pretty sneaky and underhand. I guess it’s like others have said, Flannels is just Sports Direct with a sticky plaster over it. Even though it’s luxury price tag items, don’t expect luxury service. Such a shame.