Ordered a Vivienne Westwood belt 'one size' - referred to European Guide which didn't specify the length. Stupidly I thought it would be an average size belt and purchased. Belt arrived and was unbelievably long, went round my waist nearly twice and I'm a size 12/14. Then I learnt that I have to pay to return it. Had the description been accurate I would have accepted this but as it was mis-leading I contacted customer services and received a very unprofessional response from 'Toni' who used exclamation marks in a passive aggressive way, told me I should have asked them about the length before buying and then said 'Hope that helped' at the end of their communication, which clearly it hadn't. It is clear what has happened. Flannels have bought a load of belts that are far too long which is why the product description only provides the width of the belt (if they have taken the trouble to measure the width, why couldn't they have also noted the length?). They then sell them hoping that the customer will just get them cut down to size, eventually they will get rid of their stock, and because they refuse to pay postage despite their mis-leading description, they are in no worse position. I will not be using Flannels again and their customer service representatives require immediate training.