Anonymous
I thought the price for an MOT was too good to be true. I was right. Fixter inflated the price for highly questionable reasons, then refused to admit it. Prior to engaging fixter, I actually conducted a pre-check myself to be sure my car would pass. After handing my car over, Fixter came back and told me that there was absolutely no oil in my engine. Strange, as it was full just a few days prior - actually it was too full - I distinctly remember checking multiple times and the dipstick being above the "F" mark. £30 extra to "add" oil. They then told me that my indicator lights were the wrong colour. Strange, as my car had passed numerous prior MOT checks with those exact lights. Another £30 extra. When I attempted to confront Fixter about this. I got generic, 90% templated emails telling me I was mistaken and that they were "sorry you did not get the outcome you were looking for". I'm not a mechanic, but I know my own car and regularly maintain it. I guess Fixter made a punt that I was someone with no awareness of the condition of my own vehicle. I pointed out to them that engine oil is not a requirement of the MOT and they came back saying that my engine was at risk of grinding and seizing, so adding the engine oil was the only option to prevent damage to my car. Pretty suspect at best and blatantly dishonest if you look at the facts. In the end, my car passed (no surprise there), and they refunded me for the "incorrect" lights but not the motor oil. To be honest, I don't think the lights were ever changed and, judging from the colour and consistency afterwards, I'm pretty sure no additional motor oil was added. How does one add oil to an engine that is already full to the brim anyway? I normally don't do these reviews but have made an exception in this case because of the blatant dishonesty and the condescending emails I received that attempted to gloss over the fact that they charged me for things I didn't need, presumably to inflate the price and make profit. This would be a good service if they just did what they say they will... but I guess they need to make money somewhere. This is no excuse to resort to dishonest tactics. Shame on you Fixter.
4 years ago
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Fixter has a 1.2 average rating from 52 reviews

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