I ordered a puppy sample pack after a recommendation from a friend who uses the company on a monthly basis. Thought I would try and see if my new puppy would like the products. Delivery stated it would be up to 7 days, after 10 days I called the company who stated that my pack was with Royal Mail. Another week went by so I called again and spoke with another member of staff who couldn’t apologise enough and sent out another pack via DPD. This arrived a few days later. I was given an extra packet of puppy treats which was kind but I felt annoyed that it took so long to be delivered and it took me two phone calls to get my pack! I’d say that the customer service in the first call was dismissive which isn’t acceptable. The second call was much better but feel it shouldn’t have got to this point. The puppy pack it’s self was decent and my dog liked most of the treats.