As long as nothing goes wrong, this company is probably on a par with many other companies.
However .......
If something goes wrong, they are completely useless.
I had no broadband for 4 weeks. Was advised to buy a bolt on from my mobile phone co. They would consider paying for this. Of course this has not been paid to me (£60). Many hours on the phone and online live chat. No free phone line to contact them.
Secondly I gave had no landline phone line for nearly 3weeks. Every time I called them I was told there is no fault - as they did for broadband. I am still out of pocket, and have no phone line. Just written an email to Shell/First Utility to advise that I will be transferring back to BT asap.
Do it consider changing to Shell/First Utility.
5 years ago
First Utility has a
1.2
average rating
from
127
reviews
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