It is such a shame when big companies like First utlity behaves like this. Firstly they don't have any facts and secondly they are threatening the customer about the consequences. Here is all what happened. I rented a property in Northampton 11,21 Henry bird way from 1st April to 30th Sept - 2018. Through a Property management called (Turnberry property management), Ever since i have moved i have been in trouble from Turnberry or First utility or British gas. I have given consent in writing to British gas to supply my energy as insisted by Turnberry and after a bit of initial truffle i have received the bills, there are emails to First utility to transfer the energy meter to British gas and first utility has agreed to do so. I have paid my bills to bristish gas and though things are sorted until last week i received another 250 to be paid to first utility. When i called first utility i was on call for 45 mins and the representative was extremely rude and disconnected the call, I have been writing mails to first utility and again not handy help as first utilty has horrible customer service as they don't even know or find the correct details. My questions: 1. How can First utilty be so careless dealing with customers and start threathing the customers by saying some collection agents would come when we don't own anything to you ? 2. Can first utility even get the details correct ever ? without the consent can they start providing the power, When the customer clearly choose the other supplier why are first utilty fighting for it? 3. If there is an issue they should solve with the Owner as the meter still belongs to the owner, why are the troubling the tenant who already paid the bills.? Shame !! the way they are behaving and please stop using the words as customers credit ratings will be hit and all, the issue is with first utility and the companies ratings should go down not the customers. Note: Despite requesting a call back so many times i haven't received a single call !! here are the details: Account number : 3363332 Overdue balance : 243.13 (As wrongly claimed) Address: 11, 21 henry bird way, nn11es. Mobile : 07440578169