After 8 years on First Tutors teaching close to 100 students, with 100% 5 star reviews from my students, First Tutors' algorithm decided to randomly down-rank my profile for using an autoresponder tool they offer to Premium members! I'm now on page 10 of the search despite having the highest feedback score for my subject. After speaking to the team, they refused to fix the ranking error. I was extremely disappointed after having worked SO HARD to build a reputation on their platform and advise future tutors to look for alternative, more modern platforms with better customer support. I'm glad to be leaving First Tutors, it's not what it used to be.