I payed fees to the'First Tutors' twice. Despite, I have been told by the 'First Tutors' that I will not be charged again when I will find the second tutor. The first tutor that I chose according the website is residing in Acton that is very close were we live, as we were looking for face-to-face tuition. Unfortunately, we were told by tutor himself that he resides miles away in south-east London. That is not suitable for us. The information on website was misleading. Therefore, I think you should not charge me twice. Sorry, my rating just four stars. The good thing is that we are very pleased with the current tutor. Thanks the 'First Tutors' for that! Kind regards, Nele Smith