It's really annoying that you have to pay for one lesson. We like to try out several tutors before selecting one, and this means we pay a fee for multiple tutors only to pick one. This time, for example, I paid to trial two French tutors and have decided to go forward with one only. The second tutor is also very good, but her experience is not as a good a match, so it's not a question of dissatisfaction. I've had to pay two fees though, which is irritating and means that First Tutors is the last place I look for tutors (and we currently have around 10 tutors).