Having waited for ages for Sloan the Sloth to come back into stock, I finally received mine a couple of weeks ago. There's no doubt he is insanely cute and very loveable BUT when I originally looked at these creatures, and ordered mine I am sure it also heated up. But alas, my sloth lacks a warm heart (or warm anything, to be honest). To add to my disappointment it appears I have received a distant relative of Sloan rather than the real McCoy as his arms are much shorter than I expected and won't even cuddle round my neck/shoulders (and I do not have a particularly fat neck), his little paws also do not hold together so I have to hold onto him so he doesn't fall off me! The 'massager' experience is more of a high powered vibrating thing. No gentle or in between mode, just full on pneumatic drill. Not pleasant. I have fibromyalgia and have a lot of pain in my neck and shoulders but sadly after my treatment with said Sloan the Sloth, the pain was worse :( I have shopped from Firebox for many years and always been delighted with Firebox and its service and products. However, MY Sloan the Sloth is but a poor impersonator of what it was supposed to be, a sloth in sheep's clothing, a furry fraud xx