I have had an extremely difficult journey using finest dental, I was referred by a colleague who also wanted Invisalign treatment and we started our aligners 2 weeks apart. My treatment should’ve been completed by March 23rd yet here I am on the 15th June wearing the same set of aligners from then. I have had 5 appointments cancelled, out of which 3 were cancelled TWO hours before the appointments were due to start. I had fillings which needed attention but not urgently, all prepaid of course at £100 per tooth. I was told they would be seen to shortly after I started my aligners in October 2018, yet due to the sheer amount of cancellations they were not done until APRIL 2019 and had deteriorated so much so that I may need a root canal in the future, exacerbating the problem. Yet if I were to cancel with less than 24 hours notice I would be charged £50. My complaints have gone unanswered, not a hint of acknowledgement from themselves and for the amount of money I’m paying this is more than unacceptable. I am more than angry at the blasé way they deal with any issue I have, yet I’m too far along in my treatment to seek another practice!