A shocking shower of incompetence throughout. Their customer service is absolutely abysmal. My initial email enquiry as to where items were was ignored. I rang late afternoon to enquire and was promised a call back straight away. Rang back 30 mins later to find the answer phone on; they had gone home! The items were required urgently for a competition so I filled out their online form and voiced my displeasure. Some email exchange started with company director who promised to look into the matter. I got totally different stories from the company director and his colleague as to what had gone wrong. As my requests for a call back first thing this morning were ignored, I rang them to find out what was happening. I was told that the director was busy doing office work. I never did get to speak to him, he got his wife to call instead..... Whilst a full refund was issued this was the easy option; they could have done so much more to rectify their mess but chose not to. Disgraceful.