I purchased tickets to an event in January 2022 for a friend's birthday. The event was cancelled and I did not receive an email letting me know and only found out by pure chance when I went to look at the tickets. I was told a refund was being processed so I rebooked another event for my friend. I am still yet to receive the refund for the first event. I have spoken to Fever and they claim they have paid me the refund. I have even had my bank write a letter to confirm they have not, but they refuse to accept this is the case. I would suggest being careful when buying tickets with this company, as their customer service when there is a problem is terrible and I am out of pocket with no way to resolve this.