There was an electrical fault on the train line and all the trains were cancelled/delayed out of Luton into London We tried to contact the organisers to explain the situation as the event was being held at a secret location and we couldn't find a contact number to speak to someone. We requested via email to reschedule after paying £120 and this has been denied. We had no control over the electrical fault on the train line yet are being penalised for not being able to attend. Absolutely disgusting customer service. The was no time to get a taxi either as there was non available that could get us to Wembley park in time. I have evidence of all the disruption that happened yesterday evening and proof that we left our house in good time to go to the event yet still being denied a chance to go or have a refund! Do not use this company! You will regret it it something happens beyond your control