It's unfortunate that this company manages tickets for major events. The customer service is poor. I purchased the Van Gough tickets in advance via the app, and when I went to the event, I realised I paid much more than I would have if I had purchased them at the door. Fever did not respond to my emails, but I was credited with the difference the same day. When I attempted to use the credit again, the money was no longer available and I was required to book another event before I could access the money. Then I tried again to use the app because it says 30% off if tickets are purchased before 14th February (I have a print screen to prove it) but the discount is never applied at the end. Basically, don't bother. Wait until the event is on and buy tickets there.