Absolutely disgusting customer service, greedy, merciless sorry excuse for a scam of a company. I lost $200 for the candlelight concert tickets that I could not even utilize. I was present for the event only to not be allowed to attend it because we were 5 minutes late for PET, (which we had to pay for as well). That was before the event had even started. I would have accepted if the PET tickets could not be reimbursed but they had gone so far as to refuse to reschedule the event to another date.As a result, the tickets were burnt. I had a chat online (there is no way to contact them via phone) with Alejandro and Alexandra who were terrible and absolutely unprofessional. Ignored my queries. Left the chat without answering. So much for wanting to have a good time, instead I got ripped off for such an unreasonable excuse/tactic to offset their costs. This matter could have been rectified easily but instead they chose to give us a hard time. What a BAD experience.