I had the worse customer service last Saturday at the door where my partner and I were refused entry because our phone dont have QR scanner. The person on the door call Ben was not only confrontational that he told us to go out and get refund straight away, discriminating us because we didnt have qr scanner on our phones. He refused to knowledge us until eventually he agreed to refund our tickets which Im still waiting for 2 days after. Disgusting service after I have been told previously going to the event that I dont need I code and I just need my ID ticket. Im feel so disappointed with whats happen, I never feel this type of discrimination before going to an event where I payed my tickets in advance and arrived in the time required. As a customer, I already give my personal details and if the event request the QR scanner that should be advise clearly on the ticket.