I booked this event more than 4 MONTHS ago. I want to see Chopin, on a Friday. I arranged an entire date night around it, with dinner, etc. Now 4 days in advance I happen to check my email (which I don't regularly do) to find that my booking has been PREPONED to a Wednesday. And if I don't want to go this Wednesday, it's ON ME to start emailing, hang in in the chat, or whatnot, to get a voucher and find some other day/event that works, within 60 days!? I honestly think this is ridiculous because I booked this event on January 23, which is almost 5 MONTHS ago. The agents (Paula, Laura) are fine, it's just the whole setup that Is ridiculous. I'm sure she can't help it. I feel like this is what you get when you buy from a typical American firm that cares about nothing but profit? Anyways, I don't have the energy to fight this. So just give me the damn voucher and I'll comply... And ironically, the slogan on the website is 'Making plans made easy' So 2 days later I finally got the voucher, and could reschedule for the only other Friday that's available, another TWO MONTHS from now: 13 Aug. ALSO, I had to pay another 8 dollars because FEVER made me reschedule !? Thanks for the service people... I suppose I will have to wait and see if they cancel this one too...