I mistakenly purchased 1 ticket instead of 2 for the upcoming Van Gogh event. I put in an email And a chat message to get some help and to maybe be able to smoothly change the number of tickets from 1 to 2. There was not an immediate response so I purchased two more tickets for another day, assuming that I would eventually be able to secure a refund for the mistaken date since I had purchased two more tickets. The response was that there were no refunds, and I was willing to lose the $42 since it was my mistake. My order was confirmed for the new tickets, but a month later I received an email informing me that the new tickets I purchased were canceled. I did not cancel the tickets for the second date. When I sent a message and asked for help, I was given a long email about how to use my voucher for that date. I replied that I had not canceled that date. I received another email that told me my only option was to use the voucher in my wallet and purchase new tickets. When I tried to do so there was very limited Availability. There were no tickets available for shows before 9 PM and that is not what I wanted. I am beyond frustrated.