John Spence
We have called you four times to get our online login sorted out and we have no idea on the status of our last sample we sent in . We like your system but the customer service is poor.
Helpful Report
Posted 7 months ago
Thank you for your review John, to log in click on the My Account button on the top bar of the website, if you need to reset your password you can do it from here.

Your results will not be available from the web site account but will be emailed to you upon completion, Legionella samples take 10 days to culture but no (early) news is good news as positive results are reported early.

Once the lab has received a sample you should receive an automatic email to say the sample has been booked in, if this did not happen please let me know as this was a feature requested by many customers.

Please contact me on


Posted 5 months ago
Feedwater Ltd is rated 4.58 based on 193 reviews

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