I ordered some gutter brackets from you on Dec. 12th, but as I did not receive any confirmation of the order, I assumed that you had not received it. So I re-ordered on 16th December. I still did not receive confirmation of the order, so thought that you had gone out of business. On checking my bank statement on 14th January, discovered that 2 payments had been made to you, so I phoned you. I could not get a reply, so phoned the Bristol office. No reply. So I phoned the Clevedon office, and was told that you had not gone out of business. I then phoned the online sales again, and was told that the order was dispatched that day. I only wanted one order, but have received and paid for two. It would cost more to return the unwanted order, than it is worth. Therfore, I am not very happy with your service, and would not recommend your company to anyone.