I'm not really able to respond, I've still haven't had my purchase although I paid for it quite some time ago. More precisely, my original order did arrive quite promptly. I was a little disappointed with it straight out of the box because it didn't look or feel like a quality item. In addition it was marked. Sending it back was no problem and they are good at getting back to you, but I'm still waiting for the replacement despite a polite reminder. My advice would be if you're of that generation that is prepared to spend a bit more to buy an item once take a very good look at the product that interests you and don't need to get it replaced in good time.