Your response time over email is too slow - I didn't receive a reply about my tracking information before AFTER I had received my package / order. (Unacceptable) Regarding the package itself; the lable on the bottle was damaged when I recieved it, and your so-called "Premium box" feels and looks cheap. Lastly your shipping methods are WAAAAAY too slow, the fact the your expedited shipping cannot even guarantee a weeks delivery, is just terrible. I think you should find a different company to handle your international shipping. I really wanted to give you a good review, but I am really disappointed with my experience. And it's not just Farrar & Tanner, it was the same experience with www.multi-tool-store.co.uk....just seems like it will be the same experience at any place related to Outdoor365. I have given you this feedback before, going as far back as last year, and it seems like you have done NOTHING to improve...well anything really...so it is clearly a management issue.