Not the best service overall compounded by the fact that my recipient had a redirection in place that I was unaware of ,the gift was in any case late in arriving I had to pay an extra £5.95 for gift wrapping to ensure a gift card was included , that isn’t stated on the website . Chasing up the late delivery I was given misinformation by customer service which meant that the 2nd parcel they sent out ( to replace the first) didn’t go as promised and was again late After complaining I have been given a £20 credit to use in any of this companies other businesses Given that the majority are linked to outdoor pursuits I did not feel that was appropriate , however the MD of the company did and he advised that the company was already standing the cost of the return postage on the first missing item Rather missing the point there I think ....