I have been a regular customer for several years – lots of orders too…
I ordered a product (mid-morning) which required dispatching on that day (Monday 11th) – not ideal as my order was for Easter. Nonetheless, I added additional items and proceeded. I received an email timed at 16:40 stating “Unfortunately due to a stocking issue we have none of the teriyaki glazed pork & duck koftas available for your order”. I responded within 30 minutes & the following day however, I have just received a response (noon on Wednesday). This is not the first for me and now becoming a regular issue – advertising products / taking customers money / failing to fulfil orders.
In short, I was given no opportunity to add to my Easter order / delay my delivery / or cancel the same. The lack of foresight is incredibly poor.
These questions were posed however, I have received no substance response. Ignored with an apology…
Very poor indeed
2 years ago
Farmison & Co has a
4.8
average rating
from
29,909
reviews
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