As a company that prides itself selling top quality bulbs and roots I have been left a little disappointed with my last three orders of this year. Taking into account that all your items are supposed to be inspected before despatch I have received numerous Echinacea roots that are so badly dead on arrival....the crown and roots totally perished without any green on them. Certain bulbs i have received recently have been in poor condition that have turned to mush and even replacements have been no better. I have potted and monitored two recent Echinacea roots only to find they have failed in three weeks....these had tiny green shoots on them at first but noticing the roots before i planted them had turned slightly black with some healthy green tissue i can only understand they were infected with a fungal disease somehow before i got them and didn't stand a chance.....i didn't complain at the time as 14 days return policy had expired by this time so i lost two plants. I can't fault customer service. It has always been excellent with sorting any issues and communication is high standard. It's just a real shame but I don't get excited receiving my orders anymore for lack of confidence and wonder what I've been sent