I did eventually manage to sort out my re-investment however I didnt initially get the promised return calls and it all got rather last minute. The guy who eventually sorted it was fine but the lady I spoke to (twice) didnt ring me back as she promised to do and I was very tempted to just go elsewhere. Dont know what went wrong but it was poor service.
Posted 5 years ago
Dear Mr Coates,
Thank you for your review and I'm sorry to hear that you did not receive the expected level of service. We take feedback from our customers extremely seriously and a review of what happened with your re-investment will be discussed at our next Helpdesk meeting.
Kind regards,
Oliver Roylance-Smith
Head of savings and investments
Posted 5 years ago
Fair Investment Company is rated 4.42 based on 133 reviews

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