Dear Mr Rufus,
We are a non-advised service but I am sorry that you felt our service was only worth 3 stars. We feel what we offer includes more than just a link to one of our investment plan providers. For example, all potential customers have the opportunity to request further information, sent to them by email and post. We produce full application packs and supporting literature for potential customers, including our own Fair Investment Company factsheets, and offer helpdesk support both pre and post application. When an investment is taken out, we see the application process through from start to finish, including an appropriateness assessment where relevant as well as all regulatory checks, and we act as your intermediary throughout the investment term. We also include a full maturity service, regardless of the length of time you are invested. Finally, our helpdesk are always on hand to answer any questions you might have. We do hope you continue to use our site and might consider a higher rating in the future.
Head of savings and investments