I don’t understand why a lot of people complain about Factory Direct’s items, customer service and delivery. To be honest, the bad reviews made me think twice in ordering but I thought I’d go for my guts. We ordered Abbey Whitland in coffee oak and my husband and I were so in love with it! The product is exactly how we pictured it. The photos online doesnt do it justice! I needed to order oak beading of the same colour and decided its best to call them first to make sure I am not buying a wrong item. Spoke to Jack who is so helpful and assisted and guided me through to what I needed to purchase. Website is very direct and clearly states kerb side delivery so we knew what to expect. Items arrived 2 days after ordering and arrived at 3pm. The delivery guy is very friendly and very polite. We never really had problems. The flooring looks amazing and we are very happy. We haven’t used the scotia beading as planned and thought of returning it. Spoke again to Jack and as expected, he’s taken my call promptly and sent me the returns details by email straight away! FDF’s courier fees for returns costs more than the total amount of the scotia beading so I guess we’ll just keep them and hopefully we use them in the future. We highly recommend FDF to anyone who’s looking into solid hardwood flooring! Good service, good quality, good price!