Jack Walker
"Arrived damaged, not easy when it's thick vinyl\r\n Problem has been handled well on notifying company. With the price of timed delivery being relatively expensive I would have hoped the courier would be better. Second replacement delivery failed too. Courier decided it was damaged and would not deliver. So overall a terrible experience. Now just waiting on the refund which has not been instant.
1 Helpful Report
Posted 2 years ago
Dear Mr Walker,

Please accept our sincere apologies for the damage caused during transport, we have highlighted this as a concern to the courier. I can also confirm that your refund was processed straight after the conversation you had with my colleague.
Posted 2 years ago
Factory Direct Flooring is rated 4.73 based on 6,943 reviews

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