I would like to report a very nasty behavior of the staff at the branch in Cambridge, 249 Barnwell Rd, Cambridge CB5 8SL. Problem with a suspension, they inspected the car last week and to keep the price down I was told to buy the part myself (suspension top mount) and go back to fit it for £40/50. Bought the part online for £10, went back and told the fitting would be £58.33+ VAT = £70.00 which regrettably I agreed. They put the car on the ram, they took the suspension down and then they told me the part was not enough and that I needed to change also the shock absorber and the spring for about £300/400. Arguably a good professional mechanic would have been able to tell since the beginning that more parts like spring and shock absorber were needed. Actually, I don’t think the suspension top mount was actually broken. Refused to give me the car back, started saying they could charge for the time the car was left on the ram, threaten to scrap the car. After a few exchanges of screaming and shouting, they gave me 1 hour to buy only the spring for £ 35.00 which would have been enough to fix the car and take it away. I went on foot to by the spring for £ 35.00. They fitted the top mount and the spring and without telling me they carried out also the wheel alignment which cost extra £35.95 + VAT. My total expenditure was: Labour £58.33 + wheel alignment £35.95 = £98.28 + VAT 16.66 = £117.94 + Spring £35.00 + Top mount £ 10.00 = £162.94.