Very poor customer service!!! My Husband purchased a bracelet for my 40th birthday and we were charged £39.99 from the Boscombe branch to have the links altered, but when we visited a branch in Clacton On Sea, they kindly did this free of charge. I was also going through a bereavement and afterwards, changed my mind, as I noticed that the bracelet was of a poor quality. We were only 2 days over the 30 day returns policy and we were denied a refund from both the store and customer services. I explained my circumstances, but they were not interested. Avoid this retailer at all costs. The products are poor and customer services are rude and arrogant!!!!