I have to say that very disappointingly this was far from the best visit I have had to Ellis and Thompson. Always had 100% excellent service and attention over many years in the past ... but on collecting my newly lensed glasses, paid and going outside I saw that the lenses were covered in fingerprints. They had not been cleaned after putting them in my frames. I had intended to go back and tell Alan at a later date knowing he was not in that day, but it had slipped my mind until this opportunity came. I won't stop using E&T but this is not the standard Alan would want. So these points are for this visit only.