my experience of the staff and service i received by the Guildford shop is second to none ! They are always friendly and i feel they always go that extra mile. Even if the work done out is not up to a specific stranded then they have sent my glasses back to be redone which is such a great quality service. I really feel taken care of not just because i am a customer but the staff see me as a human being , someone to be looked after , taken care of even, that is not found in the retail industry enough i feel . I can not speak more highly of the staff at your Guildford store, they are the 'Rose in Your crown' Thank you , thank them for their GREAT customer service and ; theirs smiles ( just one thing :o) I've got to the bottom of your page and i see you have spelt my name incorrectly :o) it is STRODE not Strobe ... i get it all the time so no problems)