Jenny W
Ordered envelopes for important campaign. Told we would have next day. Still haven't received 3 days later. No confidence that anybody is actively following up with courier. Very disappointed.
1 Helpful Report
Posted 4 years ago
Hello Jenny

Thank you for sharing your experience and feedback with us. This level of service is far below our standards and I am sorry you had such a poor experience. In the run up to Christmas our couriers struggled to keep up with an unexpected surge in demand, even above normal conditions for this time of year and regrettably a small portion of our customers were affected.

Our delivery reliability is normally very high and we are working on ways to improve this over periods of peak demand and really appreciate your feedback. I do ask you consider giving us the opportunity to restore your faith in us in the future and allow us to show you our normal levels of service.

Kind regards
Marie Young
Express Envelopes
Posted 4 years ago
Express Envelopes is rated 4.76 based on 58 reviews

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