Showroom staff (Romford) very friendly and helpful. A member of staff at your HQ was slightly abrupt on the phone when confirming details of our order. However, the guys that installed the windows and bi-fold were excellent. They were very friendly and professional and explained things clearly. Overall, we're really happy with the products, but the bi-fold door lock seems to be quite stiff (not very smooth) when you push it up to lock it. Is this normal?
11 months ago

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Alice, Customer Support

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