Many ways to pay, overcomplicated billing site, pricing is kind of hilarious (+£7 for an engraving?? +£9 for a leather case?) leading to a final total which was more than double just the pen itself. Good selection though.
Posted 2 years ago
Hi Lee,

Thank you for your honest feedback, we are pleased you like the pen. We offer an engraving service as an extra as many customers have requested it. Our price is £6.50, due to the time it takes to setup and perform the engraving. We feel it is a fair price based on our competitors higher prices, but we do offer cheaper engraving on some of our budget pens as the process is slightly quicker.

Regarding our payment system, we use the industry leading card payment system and also offer paypal for customers who prefer to pay by this method as it is a convenient way to quickly make payment.

We will take on board your thoughts and see if there are any ways we can improve our service and thanks again for taking time to leave a review. It is always welcome.

Have a great week.,

Best regards,
Abby
Posted 2 years ago
Executive Pens Direct is rated 4.89 based on 1,296 reviews

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