Pen received on time nicely gift wrapped, but with the bloody receipt and order note!!When I asked for the pen only to be sent to the receiving address and the bill/order receipt to my address, spoilt the surprise present so thanks. Won't be using you again after that
Posted 3 years ago
Hi Emily,

Thank you for taking the time to leave us feedback. We take all feedback into account to help improve our service and customer satisfaction. I understand that the dispatch note was added to your order in error when the item was giftwrapped and packed. We apologise that this has happened, it sounds like a mistake by the packing department during the busy Christmas period.

We would love the opportunity to improve your customer experience with our company and I have emailed over a discount code for any future orders if you were to give us another try.

Finally, I am very pleased you were happy with the engraved pen and if there is anything further we can do to help, please don’t hesitate to contact us.

Best regards
Customer Services Team
Posted 3 years ago
Executive Pens Direct is rated 4.89 based on 1,328 reviews

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