When we first arrived at the Lounge, the receptionist looked up from her desk and said 'we are full', not a good morning, how are you, how can I be of assistance? etc', so that put us off for a start, when I produced a copy of my confirmed booking, she said 'wait here' and went off. About 10 minutes later, she returned and said 'I have managed to squeeze you in' and led the 3 of us to a 2 seater table, which proved to be uncomfortable and unworkable. This was the first time we have ever visited one of your lounges and were all disappointed with the attitude and crowded space, so won't rush to go back