We arrived at the airport to a delayed check-in at the tui desk , then we were told the lounge was not open but to check upstairs , asked 2 more staff who had to call a manager . We were then told it wasn’t opening until 5 more mins so take our time . When we got there it clearly had been open for a while . We ordered a breakfast then waited for an hour then had to ask if the kitchen was busy , we had been forgotten about . After that we felt totally rushed and were offered a glass of Prosecco which we declined as we didn’t have time . Not all to do with the lounge but TUI we’re at fault also as no staff when we arrived only 1 who spent 30 mins dealing with another customer then rang for backup .