The hand over process was much better than last time at 15-20 minutes versus almost 90 minutes with Ryan on the previous handover. However, when I received the new car it was dirty both inside and out with all of the sills covered in black dirt and the seats also marked, I also had to clean the inside of teh windscreen which was covered in black dust. The car also had a scratch on the door which I noticed imediately but which had not been noticed by your own staff. The evogo offering is great from a price / proposition perspective but the customer experience is consistently poor.