I don't have the breath or, effort or time to be able to explain the debacle that was getting a car through yourselves, but we'll go for it anyway. Dominic was profoundly terrible at his job. After having the car allegedly pushed back by God knows how long, due to "manufacturer delays", we had a set date, I then proceeded to book said day off work (please bear in mind that your head office in 4 hours away from us). After chasing Dominic on countless occasions, he tells me, on the bloody day, that the car hasn't arrived, this is after having booked in travel. Dominic told me that he would let me know if it arrives within allowable timescales to pick up the vehicle. After hearing nothing, I phone in at just gone midday and speak to someone else, whom informs me that Dominic has gone home for the day. As you can imagine at this point, i'm getting increasingly frustrated. The lady then says she'll call me back shortly, after having looked into this. I then receive a call back around an hour later stating that the car arrived at 10am that morning. Absolute joke, beyond recognition in fact. Due to being desperate for the vehicle, my other half had to travel up on a Saturday, 4 hours away, unplanned with her father to collect the vehicle. Best part of this, is the fact that Dominic hadn't sent us any of the documentation you require previous to this, so we spent the evening sorting through everything. To top all of this off, I was recommended to yourselves by someone that works very closely with your company. Horrendous.