My wife and I can fully recommend the excellent service received from both Lewis and Teri. From the off set with the initial communication enquiring about the car availability and how the process worked through to the collection it was a professional service. We had time to read the contracts and ask any questions. Please note that the fees for parking fines etc and damage which isn't classified as fair wear and tear was pointed out. We were also advised on how the service process worked for the vehicle and what was required. We collected our car from the Houghton Regis depot where we met a very polite lady who asked us to check the car over and then explained the basic controls. If yoi are looking for a full handover this is something that won't happen as the handover agents are their to present the car and the keys. We had no issues with this as it is fun trying to figure out what does what from the safety of your own home. Overall a very pleasant and professional service was provided by all involved. Both my wife and I love the car and hope that when it comes to change time we can have the same or maybe something better.