BE WARNED!!!! DON'T BE FOOLED BY THEIR APPARENT 'GREAT REPUTATION' My contract number, in case people think I may be making this up, is EF3464AX. PLEASE READ THIS. I had read the reviews on Trustpilot and decided to go with Everest, even though they were not the cheapest, but because of their supposed high level of customer service. I had bought cheap in the past through Crystal Windows, who had to come back 5 times to fix my door lock. So I didn't want that hassle and thought I'd pay a premium for a high quality of service. The sales guy was very charming, nice and professional. He did the whole sales pitch and even jumped up and down on his window pane sample to show me how strong and secure it was. I explained about the bit of bad luck with Crystal Windows and how I wanted to go with someone who could assure quality. But from the moment you hand over that deposit, they become OBSESSED with getting the rest of their money I've had literally the ***WORST CUSTOMER SERVICE EVER*** I will say to all of those that were lucky to get a good install first time around, that you were lucky. If your install goes badly, like mine did, it gets very NASTY. They just want your money ASAP with ZERO Customer Service Skills. I've sent them a list of TEN SNAGGING ITEMS including, would you believe, a crack that goes the whole entire length of the pane of glass where it was broken upon installation. I have a small child in the house who we now have to keep away from the pane of glass as it is cracked and moving. I haven't even received a genuine apology for the damage caused to my property??? They have failed to even give me a return date to put things right, but apparently the install manager Byron Whipple has sent me a legal letter by post today (rather strange how he didn't just attach it to his nasty email) as I've refused to pay the balance until they come and put right all of the things that they have either damaged on install, or are faulty. Just two days after the install and you're sending me legal letters?? are you serious? I just want the job put right. Would you drive a car out the showroom with a smashed windscreen and dents all over it?? No, so why should I pay the balance on a product which is faulty and you can't even give me a date to come and put it right? SO PLEASE HEED THIS AS A WARNING TO ALL THOSE CONSIDERING USING EVEREST. Regards David