Extremely poor and mean customer service! Stay away from this Company, as they are extremely unprofessional and incapable of doing their job!
I placed an order with Eurosender to get my motorcycle shipped from Italy to the UK. I am a residential customer, as such I do not have any equipment for unloading the goods and this has been communicated to and agreed by Eurosender before I placed the order.
Unfortunately the shipping company they selected is refusing to deliver the motorcycle, which is currently stuck in a depot, as they demand I provide means of unloading the motorcycle from a lorry. We have now been messaging backwards and forwards for at least two weeks, with Eurosender customer service asking me to provide means of unloading the goods and myself reminding them that I am a residential customer and therefore I do not have a forklift at home and that they acknowledged this in writing before I placed the order!
4 years ago
Eurosender has a
3.8
average rating
from
2,021
reviews
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