HORRIBLE. If you want your stuff to be actually shipped somewhere, avoid using Eurosender. I have made that mistake unfortunately. As of now, it’s been a week since my luggage was supposed to be picked up. I paid for this more than a month ago and got all the confirmation and reminder emails one could get. However, no one showed up last week on the day of the pick-up. Then, I contacted the FaceBook customer support, call center and email support. Facebook staff told me to send an email, which I did. The phone I called never got picked up on that day (even though it was in the afternoon). I only got a response in the evening saying “wait a few more hours and tomorrow morning and otherwise contact us again” which was at a point where I had already spent the whole day waiting for the service. Furthermore, the next day, my roommates jad to stay at home and wait as I was advised my Eurosender (I myself was moving). Of course, no one showed up again.Two days after, they rescheduled my pick-up for a Friday (5 days later than it was supposed to be). They also told me not to stress that it’s “only” 5 days and that no compensation is coming my way (even though I needed my stuff that week). Surprise surprise, no one showed up on Friday either! What did Eurosender do? Told me to wait 4 more days when my luggage “will be” collected. I am curious whether I will ever get my money back or my luggage. Additionally, I had to pay for all the calls even though they offer a service of “calling you back if you press 2”, which they never do, so when after 15 minutes of waiting on the line someone picked up, I first paid for the call and second asked to have someone call me back. That person said, “of course, I will call you promptly”, for one hour, no one called, so I had to do it again myself. Please, do use a different company if you want to avoid all this.