I've decided to try out Eurosender as I received few promo mails from them. I ordered a pick up during Friday for Monday morning. Filling in required info was easy using their website but they required payment in advanced. I am reluctant to pay for service in advanced (as business) but I said ok nevertheless. As soon as I completed registration I received 6 mails (you registered, order received, order confirmed, review your experience, tracking). 1 more mail followed from their sales representative confirming everything as replay to my initial inquiry. Due to sheer volume of mails I haven't bothered to open them all. Delivery distance was 200km so I assumed my package should arrive next day (Tuesday) or Wednesday latest. On Wednesday afternoon I sent my first mail asking where is my package. I got response that phone number I gave them was incorrect. This came as surprise to me as I copy-pasted seller info during registration. Therefore I start reading those mails I received. Order confirmation had a phone number I gave them so I picked up my phone and called that number. Seller answered and I got confirmation that my package wasn't picked up. I replied to Eurosender number is correct. Once again they requested alternative number. I sent yet another mail saying number is correct and copy-pasted seller signature (with info). One of those emails was indeed request for alternative number but the number they had was correct, and they must called in non-working hours. Why didn't they tried again or try to contact me I do not know. They confirmed delivery pick up (with original phone number) or Thursday. At that point they requested documentation for ADR and additional payment. I requested ADR documentation from seller . Seller told me there is not need for ADR documentation as stated on shipping invoice they gave Eurosender's courier. Shipping invoice stated exact weight in kg, classification of ADR and disclaimer that this shipment falls under exemption due to low unit number (shipment was 75kg max ADR amount was 333kg). I replied to Eurosender with shipping invoice and said they do not require additional documentation and that everything was explained in it. They replied shipping invoice clearly contains ADR and they require additional documentation. Then I had to copy paste disclamer. Then they requested additional documentation with exact specification of number of bags. Then I replied shipping invoice has number of bags on it! Then they replied documentation is ok but they require additional 20€.I replied that they are 4 days late, unable to use phone or read, and asked are they kidding for asking additional fees. They replied that they are only 3 days late and will not release shipment until I haven't paid. Giving me no choice I paid additional cost and they said they will deliver my package. Friday no package, Monday no package, and it arrives on Tuesday. 200km in 8 days. 24 mails received, 9 sent. Package contain some crucial items for my production and I had to stop it on Friday. It was closed until Wednesday. All in all this was worst experience I ever had with any transport agency. It cost me a lot more than I bargained for. Now I'm off to post this review on as many sites as I can.