Eurosender has made me wait for 3 weeks with an open claim for my broken LCD TV and I received no update. I had to call them and they said that they've done their best to explain my situation to the courier provider - which is GLS - and that my claim has been denied. After that I called GLS and they told me they've never received any claim regarding my parcel from Eurosender. The way they lied about my claim it's ridiculous, such a bad joke. I think it's only fair that I get my insurance money since I paid for the transportation only to receive a severely damaged TV.