Booked a pickup from Croatia to be sent to Manchester. Pick up didn't happen on the booked day, but had to instead wait until tomorrow. Ended up in my local depot where it was laying around "prepared for delivery" for over a week, and when I finally received my parcel it was damaged. I understand that this is not Eurosender's fault, but the fault of GLS and ParcelForce, but they have completely ignored my requests for a refund. After all, I booked this service through them, service which completely failed in every possible aspect because nothing which was agreed and booked actually happened. They're more than welcome to chase it up with GLS and ParcelForce, but completely ignoring my request for a refund is extremely unprofessional, hence the negative review. This is not how you keep customers.